About RSPCA WA

At RSPCA WA we are dedicated to improving the treatment of animals because we believe it strengthens our society, enhances our lives and contributes to a better world. All employees share the objective of achieving better outcomes for animal welfare and commit to the organisational values which are: Customer Focussed, Professional, Respect, Compassionate and Ethical.

About the role

RSPCA WA has an exciting opportunity for a confident, professional, and personable individual to join our team in a frontline position coordinating our expanding Dog Training program.

RSPCA WA’s Dog Training program delivers classes to members of the general public, in accordance with the RSPCA national guidelines, principles and curriculum. While Dog Trainers are responsible for running and coordinating their classes once the course has commenced, they are supported by the Dog Training Coordinator who oversees a central booking and communications database.

This role helps bring valuable funds into the shelter in support of all of the animals RSPCA WA works with. It also helps reduce the likelihood of animals finding their way into a shelter by helping owners form a stronger bond with their pet, and ensuring pets are set up to succeed in a home.

The Dog Training Coordinator is responsible for the day-to-day oversight of RSPCA WA’s Dog Training program, contractors, and volunteers.

This role's responsibilities include, but are not limited to:

  • Primary responsibility for the administrative, customer service and procedural components of the dog training program.
  • Day to day oversight of contractors, trainers, suppliers, relevant authorities, and volunteers.
  • Identification of new trainers, locations, and opportunities for expansion of the program.
  • Identify and implement promotional activities to attract new clients and trainers to the program.
  • Ensure financial and numerical targets are met across the program.

 

Skills & Experience

Essential

  1. Appropriate qualifications or extensive experience in a relevant field (e.g., dog training and/or customer service).
  2. Exceptional customer service that will encourage customers to be advocates of RSPCA WA, including experience with handling complaints and solving problems.
  3. Sound interpersonal skills including strong verbal and written skills, and the ability to liaise at all levels.
  4. Ability to work independently and in a team in a stressful environment.
  5. Demonstrated time management and organisational skills.
  6. Strong experience with database program experience and MS Office, and capability to quickly learn new systems.

Desirable

  1. Dog training and dog handling experience using positive reinforcement
  2. A good understanding of significant animal welfare issues in WA and ability to deal with matters relating to animal cruelty.

 

Benefits

It’s a rewarding day at work when everything you do counts toward a great cause!

  • Rewarding full time role with Australia’s leading animal welfare charity
  • Based in Malaga with the animals, 21 minutes North of Perth, with free parking
  • A dynamic and supportive team environment that will challenge and inspire you
  • Discounted external veterinary services.

  

How to Apply

For more information on the key responsibilities and requirements of the role, please read this Position Description

Please apply via SEEK

Your application must include

  • an application letter that outlines the relevant skills and experience you would bring to the role
  • a concise CV, including two relevant references
  • your salary expectations.

Applications close: 5pm Friday 29 January 2022. Interviewing for suitable applicants may commence immediately.

For further information, please contact RSPCA WA Human Resources.