At RSPCA WA we are dedicated to improving the treatment of animals because we believe it strengthens our society, enhances our lives and contributes to a better world. All employees share the objective of achieving better outcomes for animal welfare and commit to the organisational values which are: Customer Focussed, Professional, Respect, Compassionate and Ethical.

About the role

If you're someone who thrives in a busy, fast paced environment and is passionate about people development and animal welfare then this is the role for you.

The Shelter Manager is responsible for the oversight of the Behaviour, Foster & Volunteer, Adoptions/Retail, Shelter and Veterinary teams within RSPCA WA. This position reports directly to the Executive Manager Animal Services & Enforcement.

Responsibilities include (but are not limited to)

  • Provision of an excellent standard of care to all animals within the shelter
  • Strategic planning and development of teams
  • Supervision of employees including performance management and ensuring smooth operations for the shelter as a whole.

The is a full-time role working Monday-Friday with no public holidays.

Reporting to the Shelter Manager, along with other department leads, are the Shelter Coordinators, whose positions are to support the shelter team with all required administration duties, as well as provide daily oversight to shelter/adoption staff and perform the function of Duty Manager in the Shelter Manager’s absence.

Key Responsibilities

  1. General running of the shelter, including the provision of excellent animal care and husbandry and oversight of the Behaviour, Foster & Volunteer, Adoptions & Retail, Shelter and Veterinary teams.
  2. Manage and support the development and engagement of staff, including planning and reviewing effective personal performance plans, all performance management and creating an empowered, engaged and skilled team.
  3. Providing an efficient pound service for incoming dogs, cats and other animals as required and ensuring we maintain services as per contract
  4. Manage the efficiency and effectiveness of the shelter operations, including the continual review of SOPs and policies to ensure consistent with best practice, in addition to daily monitoring of work standards and tasks.
  5. Establish and co-ordinate work schedules to expedite accomplishment of essential and emergency tasks, issue instructions to animal attendant’s/adoption officers, examine work results and provide training to improve performance.
  6. Complete annual strategic planning and reporting of monthly statistics for the shelter, including ensuring operations are maintained within budget
  7. Support and lead continuous improvement initiatives, including identifying and implementing opportunities for improvement within the shelter.
  8. Comply with workplace policies and procedures, including Occupational Safety and Health and Equal Opportunity legislation.
  9. Support the EMAS&E and other senior leaders with duties when required.
  10. Maintain a workplace free from all gossiping, bullying or behaviour which is discriminatory or derogatory, in accordance with workplace policies. This includes maintaining a positive, can-do attitude and speaking to people in a manner that is respectful and appropriate at all times
  11. Conduct yourself in a manner that reflects the organisation's values at all times. These are Professional, Ethical, Compassionate, Respectful and Customer Focused.
  12. Provide assistance to volunteers and work experience students on a daily basis and maintain a friendly, helpful manner at all times. Volunteers or students should feel like they can approach an employee for help or assistance at any point and be given appropriate support so they can complete daily tasks in a safe manner


Skills & Qualifications

  1. Qualification and experience as either Veterinary Nurse or Veterinarian (Ideal for someone who has previously held a practice manager role).
  2. Prior management experience OR equivalent level of expertise gained from a combination of experience, training or professional accreditation
  3. Ability to organise and prioritise work in order to meet deadlines in a busy environment.
  4. Inclusive and supportive leadership style; must have previous experience managing a dynamic team and history of autonomously completing performance management
  5. Excellent communication skills and relationship building with internal and external stakeholders.
  6. Sound judgment and decision-making ability



We confidently fight the good fight to prevent animal cruelty, we work hard, we’re highly skilled, we believe in what we do and we have a great time doing it! Working at RSPCA WA you get to develop your career in a dynamic environment, where you are challenged and learn something new every day.



It’s a rewarding day at work when everything you do counts toward a great cause!

  • Free onsite parking
  • Discounted external veterinary services


How to apply

Download a copy of the job description here.

Please apply via Seek: Shelter Manager

Your application must include:

  • an application letter that outlines the relevant skills and experience you would bring to the role
  • a concise CV
  • two references.