COVID-19 Update - December 2021

23 December 2021

In line with the WA Government's measures put into place from 6pm on Thursday, 23 December 2021 to protect the community from the possible spread of COVID-19, RSPCA WA has made some changes to our operations to ensure we can continue to provide animal protection services to the community, and continue to treat the animals in our care.

QR Codes and Social Distancing

We ask that visitors and customers practise safe social distancing when interacting with volunteers and staff at all of our sites.

All visitors MUST check-in using the Safe WA app, scanning the QR codes at each facility, or provide their details on a hard-copy form at each location.

Inspectorate

The RSPCA WA Cruelty Hotline remains open 24 hours a day, seven days a week, to take your calls about legitimate, urgent animal cruelty and animal welfare concerns in your community. Call 1300 278 358 to make a report, or you can make a report online.

Inspectors are equipped with masks and other PPE to protect themselves and members of the community with whom they might come into contact.

Please do not be offended if Inspectors do not shake your hand when introducing themselves. This is one of the common sense measures they are taking to protect your health and theirs.

If you have concerns about lost or stray animals, or nuisance cats and dogs, please contact your local government rangers. These matters do not fall under the Animal Welfare Act 2002 and as such, RSPCA WA is unable to respond to these types of calls.

Adoptions

You are welcome to visit the RSPCA Animal Care Centre to meet the animals available for adoption. It is a condition of entry that all visitors comply with the requirement to check in using the Safe WA app, and practise safe social distancing.

Staff and volunteers will remain on site to care for all the animals currently at the Shelter. The team is also on hand to provide remote assistance to foster carers.

RSPCA WA will continue to operate as the pound for City of Joondalup. If you have lost your dog or cat in these areas, please call 08 9209 9323.

Dog Training

RSPCA Dog Training and Puppy Kindy classes will continue as scheduled over the Christmas and New Year period for now. If any changes are required to your scheduled classes, you will be contacted via email and SMS to advise.

Puppy Kindy clients will be required to check in using the Safe WA app, and practise safe social-distancing.

As the situation with COVID-19 restrictions is uncertain, future Dog Training and Puppy Kindy bookings might be affected. You will be advised of any changes via SMS and/or email prior to your course commencement.

Retail Stores

RSPCA WA Op Shops in Mirrabooka and Bibra Lake, RSPCA's Reloved Store in Fremantle, and the RSPCA retail store at the Animal Care Centre will continue to operate during normal business hours.

Customers, volunteers and staff will be required to check-in via the Safe WA app, and practise safe social distancing.

Recommendations

Wash your hands regularly and especially before and after touching animals, and before eating and drinking (if unable to wash, use an alcohol-based hand sanitiser)
Try to refrain from touching your face
Avoid close contact with other people – don’t shake hands or kiss when greeting
Always sneeze or cough into a tissue and then discard the tissue into a bin

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